Privacy Policy

Dentscape and Preteeth AI Pro (“we,” “our,” or “us”) are committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Dentscape and Preteeth AI Pro.

This Privacy Policy applies to our website, associated subdomains (collectively, our “Service”), and applications, including Dentscape (AI-powered dental CAD software) and Preteeth AI Pro (AI-power smile design software). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Use.

Definitions and key terms

To ensure clarity in this Privacy Policy, the following terms are defined as:

• Dentscape: Our AI-powered dental CAD software enables users to upload 3D intraoral scans for automated dental prosthetic design and customization.
• Cookie: A small piece of data generated by a website and saved by your web browser. Cookies help identify your browser, provide analytics, and remember preferences such as language settings or login information.
• Company: Refers to Preteeth AI, Inc. (166 Geary St, STE 1500 #1709, San Francisco, CA 94114 US), which is responsible for your information under this Privacy Policy.
• Country: The location where Dentscape, Preteeth AI Pro, or their owners/founders are based; in this case, the US.
• Customer: A company, organization, or individual that signs up to use the Dentscape or Preteeth AI Pro Service to manage their interactions with consumers or service users.
• Device: Any internet-connected device, such as a phone, tablet, or computer, that can access Dentscape or Preteeth AI Pro and utilize the services.
• IP Address: A unique number assigned to every device connected to the Internet, often used to identify the geographic location of a connection.
• Logs: Data collected during troubleshooting and error reporting, which may include user actions, device information, timestamps, and technical details to diagnose and resolve issues.
• Personnel: Individuals employed by or contracted to perform services on behalf of Dentscape or Preteeth AI Pro.
• Personal Data: Any information that directly or indirectly identifies or makes a natural person identifiable, including but not limited to names, contact information, or unique identifiers.
• Face Data: Information relating to the physical features or characteristics of an individual's face, such as facial photographs, scans, or measurements, that can identify or distinguish an individual.
• Service: The services provided by Dentscape and Preteeth AI Pro, including their associated websites, applications, and tools.
• Third-Party Service: External partners such as advertisers, analytics providers, or promotional collaborators whose content or products we believe may interest you.
• Website: The official website of Dentscape and Preteeth AI Pro, accessible at https://dentscape.ai.
• You: The individual or entity using the services provided by Dentscape and Preteeth AI Pro.

What Information Do We Collect?

We collect information from you when you interact with our applications, websites, or support channels, including but not limited to:

Account Information

• Name / Username
• Phone Numbers
• Email Address
• Password
• Country / Region
• Company Name
• Company Size
• Job Title

Device Information

• IP Address
• Device type (e.g., mobile, desktop)
• Browser type

Logs

Error reports and activity logs when users report issues. These logs include actions performed, timestamps, and technical details for diagnostic purposes.

Patient Data

Intraoral Scans and 3D Models: Users (e.g., dental technicians or dentists) may upload intraoral scan files and 3D models through the Service. These files may include identifiable patient health information (PHI), such as patient names, identification numbers, or scan metadata. We are committed to handling this data securely in alignment with HIPAA principles and other applicable privacy and security regulations.

Permissions for Media Uploads

Camera Access (Pictures): Camera access is required to upload pictures directly from your device through the app. Denying camera access will prevent you from using certain features or accessing the app’s core functionality.

Photo Gallery Access (Pictures): Photo gallery access is required to upload pictures from your device’s storage. Denying this permission will result in limited functionality or the inability to use the app.

How We Use Data for AI Training and Service Improvement

We may use information provided through the Service, including user inputs, uploaded files, images, intraoral scans, 3D models, annotations, feedback, and usage data, to develop, train, validate, fine-tune, and improve our algorithms, AI/ML models, and related product features.

We use such data for the following purposes:

• Improving the accuracy, consistency, and performance of AI-generated outputs;
• Improving product safety, reliability, and quality assurance;
• Troubleshooting model and system errors;
• Evaluating and developing new features and workflows; and
• Generating aggregated and de-identified analytics and insights.

Where feasible and appropriate, we apply measures designed to reduce the use of directly identifiable information in AI training and improvement workflows, including de-identification, data minimization, or access controls. However, depending on the feature used and the nature of the uploaded data, certain information may still be processed to provide and improve the Service.

You are responsible for ensuring that you have all necessary rights, permissions, and consents to upload and share any personal data, patient-related data, facial images, or other regulated information with us, including for the purposes described in this Privacy Policy and our Terms of Use.

If you are an enterprise or professional customer and have entered into a separate written agreement with us (such as a Data Processing Addendum, Business Associate Agreement, or master services agreement), that agreement may provide additional terms regarding whether and how your data may be used for AI/ML training or service improvement. In the event of a conflict, the separate written agreement will control to the extent permitted by law.

If required by applicable law, we will rely on an appropriate legal basis (such as consent, contract necessity, or legitimate interests) before processing personal data for AI training or service improvement. You may contact us at info@dentscape.ai to request information about applicable choices or rights available in your jurisdiction, including objection or opt-out rights where applicable.

Do We Share Information with Third Parties?

We may share personal and non-personal information with trusted third parties, including:

• Service Providers: Hosting providers, database management, customer support, and other essential services.
• Analytics Partners: To analyze usage patterns and improve service performance.
• Legal Authorities: If required to comply with legal obligations or protect rights and safety.
• Corporate Transactions: In case of mergers, acquisitions, or business reorganizations.

How Do We Use the Information We Collect?

We use your information for:

• Personalizing and improving your experience.
• Providing customer support and responding to inquiries.
• Processing transactions and managing accounts.
• Sending updates, promotions, and other communications.
• Analyzing logs to troubleshoot and enhance app functionality.
• Safeguarding intraoral scans and other patient-related data.

How Do We Protect Your Information?

We implement robust security measures, including:

• SSL encryption for sensitive data transmission.
• Access controls for secure server management.
• Regular audits to ensure system integrity.

While we strive to protect your information, no system is entirely secure.

Your Rights

You have the right to:

• Access, update, or correct your information.
• Delete your account and associated personal data (subject to legal exceptions).
• Opt-out of promotional communications by unsubscribing.

Information about General Data Protection Regulation (GDPR)

If you are located in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR) in our collection, use, and protection of your personal data. Below, we explain how your data is handled and safeguarded under this regulation.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that governs how companies collect, process, and protect personal data from EU residents. It enhances individuals’ control over their data while imposing stricter compliance requirements on organizations.

Why is GDPR Important?

GDPR ensures that:

• Personal data is processed fairly, legally, and transparently.
• Personal data is only collected for specific purposes and used accordingly.
• Organizations retain personal data no longer than necessary.
• Individuals have rights to access, update, delete, restrict, or transfer their data.

At Dentscape and Preteeth AI Pro, we implement GDPR-compliant measures across all our operations to ensure that your data is protected according to global privacy standards.

Your Rights Under GDPR

As an EEA resident, you have the following rights:

• Access Your Data: Request details about the personal data we hold about you.
• Correct Your Data: Request corrections to inaccurate or incomplete data.
• Delete Your Data: Request that we delete your personal data, subject to legal or contractual requirements.
• Restrict Processing: Limit how your personal data is processed in certain circumstances.
• Data Portability: Receive your personal data in a structured, commonly used format.

To exercise your rights, please contact us at info@dentscape.ai.

California Residents and the California Consumer Privacy Act (CCPA)

If you are a resident of California, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. Below, we outline your rights and our obligations under the law.

Your Rights Under CCPA

Right to Know and Access: You may request:

• Categories of personal information we collect.
• The purposes for collecting personal information.
• Categories of sources from which personal information is collected.
• Specific pieces of personal information we hold about you.

Right to Delete: You may request the deletion of your personal information unless it is necessary for us to:

• Complete a transaction or provide a service.
• Detect security incidents or protect against malicious activity.
• Comply with legal obligations.

Right to Equal Service: We will not discriminate against you for exercising your CCPA rights.

How to Exercise Your Rights

You can make a verifiable request regarding your data by contacting us atinfo@dentscape.ai. We will respond to your request within one month.

Data Sale Disclosure

We do not sell personal information to third parties.

International Data Transfers

At Dentscape and Preteeth AI Pro, we use regionally distributed infrastructure where available and appropriate. In some cases, data may be processed in other jurisdictions by our service providers or us, subject to appropriate safeguards and applicable law.

This regional infrastructure helps us minimize latency, improve performance, and maintain compliance with local privacy regulations.

Changes to This Policy

We may update this policy to reflect changes to our practices. Significant updates will be notified through the Service before they take effect.

Contact Us

For questions or concerns about this Privacy Policy, contact us:
Email: info@dentscape.ai